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Below are the most frequently asked questions and Vision Glasses answers. Please, read them first. If you do not find your question there, please go to the "Contact Us" page to post your inquiry.


Table of Contents

  1. What is Pupillary Distance (PD) and do I have to have it in my prescription?
  2. Why don't you offer a printed catalog?
  3. I can not find on your site the glasses I am looking for. Do you carry them?
  4. What is your return and exchange policy?
  5. Do I have to order policarbonate lenses with rimless glasses?
  6. My credit card was declined by your store. What is wrong?
  7. Do you accept PayPal payments?

What is Pupillary Distance (PD) and do I have to have it in my prescription?

Pupillary Distance is the distance in millimeters between your pupils. In few cases it can be important, but in most cases the average distance can be used without hurting your vision. If your prescription does not have this number, just skip it while placing your order with Vision Glasses.

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Why don't you offer a printed catalog?

Our product lines are updated frequently. We offer only the most recent models at discount prices and keep no stock. Publishing of a catolog takes time and adds extra cost and therefore just is not worth the effort. Please, refer to our website as our online catalog. Feel free to call us if you have further questions about the glasses.

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I can not find on your site the glasses I am looking for. Do you carry them?

If you can not find the glasses you look for, that does not mean we do not have them. If they are in production for less than one year and we offer other models of that brand, chances are we do have these glasses. They might have been taken off the site because this model is about to discontinue, or conversely they are so recent that we have not had a chance to post the image on the website. In such case we strongly recommend contacting us at CustomerService@VisionGlasses.com and inquiring about these glasses. We will respond within 24 hour period (except Sundays) and if we do have them, we will provide the fax number where you can fax your order information. Use the order confirmation form to fill out the order.

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What is your return and exchange policy?

Since we deal directly with the manufacturers and do not keep the inventory, we get penalized if we return the glasses back. Therefore our return policy assumes 15% restocking fees withheld from the customer credit card when processing a refund on returned glasses.
However, we allow free exchange (except shipping charge) up to 2 times on any glasses returned in unused condition. Please, refer to our "Policy" page for further information.

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Do I have to order policarbonate lenses with rimless glasses?

Technically you do not have to order polycarbonate lenses with rimless glasses, but we strongly recommend doing so, since policarbonate lenses are significantly stronger than compatible plastic lenses which is extremely important for rimless glasses.

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My credit card was declined by your store. What is wrong?

Most likely there is nothing wrong with your card. Three most common reasons for rejection are (in descending order of frequency):
1. your credit card issuing bank is not compatible with the US Address Verification System; this very often happens to the cards issued by a non-US issuing bank. In such case, please use the order confirmation form and we will notify you of the status of your order soon after we receive the form.

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Do you accept PayPal payments?

Absolutely. Please, contact us with your PayPal account name and we will e-mail you the bill.

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The selection fields for Lens Material and Options are not accessible even when I select the Lens Type. Why?

You must have had JavaScript disabled in your browser. JavaScript is a technology widely used for managing dynamic behavior of web pages.
Enabling JavaScript in Firefox 2.xx or 3.xx:
1. Open Firefox.
2. On the Tools menu, click Options.
3. Click on the Content icon.
4. Check the box next to Enable JavaScript.
5. Click the Advanced button to open the Advanced JavaScript Options box.
6. Check the boxes under Allow scripts to section that you want to allow.
7. Click OK.
8. Click OK.
Enabling JavaScript in Internet Explorer 6:
1.From the Tools menu, choose Internet Options... .
2.Click the Security tab.
3.Click Custom Level... .
◦Java: Scroll to the "Java" section (under "Java VM", under "Java permissions"). To disable Java, click Disable Java. To re-enable Java, click a different setting, such as High Safety or Medium Safety.
◦JavaScript: Scroll to the "Active scripting" section of the list (under "Scripting") Click Disable or Enable.
4.Close and restart your browser.
Enabling JavaScript in Internet Explorer 7 or 8:
1.From the Tools menu, or the Tools drop-down in the upper right, select Internet Options... .
2.Click the Programs tab, and then click Manage Add-ons.
3.Highlight Java Plug-in.
4.Click Disable (located under "Settings" in version 7).
5.Click OK twice.

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Vision Glasses is a unique store offering only the most fashionable top designer eyewear and sunglasses: Kazuo Kawasaki glasses and Silhouette glasses. Our designer eyewear collections are constantly updated, offering you the best and latest models. Our eyeglass frames prices are among the lowest in the industry, yet all our glasses and sunglasses are authentic. We simply do not sell replica eye glasses. Our sales representatives are happy to assist you buying eyeglasses online. Whether you need to order eyeglass frames online or need to order prescription eyeglasses or prescription sunglasses online, our highly skilled lab technicians are here to assist.